SGDFAQ
Which electronic devices may be rejected by CityMobile?
Devices which are reported stolen or missing; and devices which are still secured with iCloud or passwords locked will be rejected.
Do I need to reformat my electronic device before it is recycled?
Yes. It’s necessary for you to perform a “factory reset” to guarantee that your data are correctly erased before the device is recycled.
Do you provide backup services?
We do not provide backup services. You are advised to back up your device information before your used phone is recycled. We are not responsible for any loss of data.
Does my recycling contribute to the environment?
Yes, reusing is even more sustainable than recycling. We refurbish the device to extend its useful life, thereby reducing e-waste and pollution..
Do you accept any device bought outside Singapore?
It depends on the brand and model. Please contact us for more information.
Can you find my lost device?
We register all second-hand devices with the Singapore Police Force (SPF). Any stolen device will be detained and delivered to SPF after it is found. You are advised to report to SPF if you are looking for your lost device. Sorry, we will not be able to entertain personal visits of people looking for lost devices.
Are refurbished/replaced devices considered new?
A refurbished device is deemed as used, even if it is sealed and in the original package (e.g. a refurbished device certified by Apple).
Why do the different packages of the same model have different prices?
The prices of second-hand products are determined by many factors, such as their physical conditions, service life, and warranty periods.
What are the benefits of recycling used mobile phones for the environment?
Recycling used phones has many benefits for the environment. It can help reduce the electronic wastes in landfills and lower energy consumption and carbon emissions resulting from the manufacturing of new devices by recycling natural resources. It also requires numerous packing and cross-border transport to bring the devices ultimately to the hands of the consumer.
Where is the best place to trade-in my used mobile phone?
Right here, right now! CityMobile is the best place to recycle mobile phones, tablets, computers, and other mobile devices. We constantly update our prices and compare these with the major mobile phone sellers in Singapore to guarantee that you can get more cash and save your time and effort. CityMobile is the only website you need if you need to sell your used phones or tablet computers!
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